Hello! I’m Katie
UX Researcher & Behavioral Scientist
I’m a strategic mixed-methods UX researcher with a PhD and 10+ years of applied and academic research experience, currently leading research for the Agentic AI Growth and Adoption team at ServiceNow. I specialize in AI-powered products, owning ambiguous problem spaces end-to-end, scaling research practice with AI tooling while keeping methodological rigor in tact, and turning complex user insights into roadmap-shaping decisions. I care about the craft of research, the ethics of how it gets done, and the moment an insight actually changes what a team chooses to build.
What I can do
- Lead strategic, mixed-method research end-to-end: From foundational discovery to longitudinal field studies to evaluative usability and quantitative measurement (attitudinal surveys, MaxDiff, conjoin, behavioral analytics).
- Scale research practice with AI tooling without sacrificing rigor: Architecting human-in-the-loop workflows across Claude, Copilot, Figma Make for synthesis, analysis, and prototyping.
- Enable PMs, designers, and engineers to do better research themselves: Through study-design coaching, voice-of-the-customer programming, office hours, and peer review.
- Champion responsible AI in practice: Contributing to organizational handbooks, defining ethical checkpoints, and translating responsible-AI principles into day-to-day research operations.
Who I am
Outside of work, I am an aspiring novelist, certified yoga teacher, and trail runner. The through-line of my interests is the ability to hold patient attention, while remaining flexible and adaptable to whatever comes my way.
I’m a lifelong learner with a 1,842-day Duolingo streak (and counting) and an enduring soft spot for any tool that helps people achieve their goals.
I live in San Diego, CA with my husband and two girls and I am happiest when I am sitting outside with a book and a piping hot cut of coffee.
